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Communications

The urgency of your order is of the utmost importance to us. To address that, we rely on the following means of communication to notify you of shipments, invoicing, delays, updates or quote information; phones with voice mail and email addresses. (Leaving messages with associates is generally a poor method.) 

When registering on our site, please make sure your email address is spelled correctly. Also check your spam folder for our emails. Some spam blockers will throw us in there. To prevent this, merely add us to your address book should rectify this problem. 

It is also important to let us know a fax number, preferable one that has a dedicated line. Our computer generated faxes cannot transmit to a manual fax machine. 

Concerning phone numbers, be sure to use one that has voice mail (cell possibly). This ensures our phone messages get through to you. We know it’s disappointing when you don't get a message you're urgently waiting for.